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Terms for Buyers



            These Terms for Buyers, together with any and all other documents referred to herein, set out the terms under which Users (“Buyers”) buy from Us on Our Marketplace. Please read these Terms for Buyers carefully and ensure that you understand them before purchasing anything on Our Marketplace. You will be required to read and accept these Terms for Buyers when ordering any product via Our Marketplace. If you do not agree to comply with and be bound by these Terms for Buyers, you will not be able to purchase anything on Our Marketplace. These Terms for Buyers, as well as any and all contracts are in the English language only.



1.            Definitions and Interpretation

1.1          In these Terms for Buyers, unless the context otherwise requires, the following expressions have the following meanings:



means an account required to access and/or use certain areas of Our Site, including Our Marketplace;


means a User who makes a purchase on Our Marketplace;


means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;


means a listing on Our Marketplace advertising an item or items for sale;


means Our platform for sale of listed products on Our Site;

“Our Site”

means this website,;


means a user of Our Site;

“User Content”

means any Content added to Our Site by a User;


means WENA Hardware Uganda Limited , a limited company registered in the Republic of Uganda under company number 80020001844456, whose registered address is P.O. Box 9496 Kampala, Uganda.


2.            Information About Us

2.1          Our Site is owned and operated by Us.

2.2          Our VAT number is shared on request

3.            Access to and Use of Our Site

3.1          Access to Our Site is free of charge.

3.2          It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3          Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. Subject to the remainder of these Terms for Buyers, We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4          Use of Our Site is also subject to Our Terms of Use and Agency Terms. as well as the Terms of Sale. Please ensure that you have read them carefully and that you understand them.


4.            Age Restrictions

You may only make purchases on Our Marketplace if you are at least 18 years of age.


5.            Our Marketplace

5.1          Our Marketplace offers these types of services i.e.

a)    WENA Hardware Store-Order for construction materials and get them delivered to your preferred location anywhere in Uganda.

b)    WENA Global-Ship in building materials, unique finishes of your choice from all around the world as agents of the User. This can be stock or items for the User’s projects.

c)    WENA Professionals-industry experts both as certified professionals and experienced mansons with a track record of professionalism to offer affordable and reliable services.

d)    WENA Wallet-Create a save to build account and earn 10% per annum interest accrued daily and redeemed as building materials of choice anytime in accordance to Our Site Terms.


6.            Buyer Rules and Acceptable Usage Policy

6.1          When using Our Marketplace, you must do so lawfully, fairly, and in a manner that complies with the provisions of this Clause 6. Specifically:

6.1.1     you must ensure that you comply fully with all local, national, or international laws and/or regulations;

6.1.2     you must not use Our Marketplace in any way, or for any purpose, that is unlawful or fraudulent;

6.1.3     you must not use Our Marketplace to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;

6.1.4     you must not use Our Marketplace in any way, or for any purpose, that is intended to harm any person or persons in any way;

6.1.5     you must always provide accurate, honest information to Us on Our Marketplace; and

6.1.6     you must not engage in any form of price fixing with other Users.

6.2          When using Our Marketplace, you must not submit anything, or otherwise do anything that:

6.2.1     is sexually explicit;

6.2.2     is obscene, deliberately offensive, hateful, or otherwise inflammatory;

6.2.3     promotes violence;

6.2.4     promotes or assists in any form of unlawful activity;

6.2.5     discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;

6.2.6     is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

6.2.7     is calculated or is otherwise likely to deceive;

6.2.8     is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;

6.2.9     misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 6.2);

6.2.10  implies any form of affiliation with Us where none exists;

6.2.11  infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, patents, and database rights) of any other party; or

6.2.12  is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

6.3          We reserve the right to suspend or terminate your access to Our Marketplace if you materially breach the provisions of this Clause 6 or any of the other provisions of these Terms for Buyers. Further actions We may take include, but are not limited to:

6.3.1     removing any offending material from Our Marketplace;

6.3.2     issuing you with a written warning;

6.3.3     legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;

6.3.4     further legal action against you as appropriate;

6.3.5     disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

6.3.6     any other actions which We deem reasonably necessary, appropriate, and lawful.

6.4          We hereby exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms for Buyers.


7.            Purchasing from Us

7.1          When making a purchase from Us, you expressly agree that:

7.1.1     You have read the description and all details within the relevant Listing carefully and that you understand and agree to any and all specific policies and terms (Terms of Sale) that are stated to apply;

7.1.2     You will pay for the item(s) purchased in full and on time, using one of our accepted payment methods, details of which are provided below in Clause 8; and

7.1.3     You have provided complete and accurate delivery details to Us.


8.            Payment

8.1          Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.  Your chosen payment method will not be charged until We dispatch your Goods.

8.2          We accept the following methods of payment on Our Site:

8.2.1     WENA Wallet;

8.2.2     Rave Payment Gateway: -Master card; Visa card or Mobile Money;

8.2.3     Cash on delivery;

9.            Taxes

9.1          It is Our responsibility to collect and pay taxes on any sales made through Our Marketplace.

9.2          Where any tax, for example VAT, forms a part of the price of any item on Our Marketplace, the tax must be included in the price of the item.

9.3          If you are a buyer outside of the Republic of Uganda or purchasing goods outside Uganda, then your purchase of an item through Our Marketplace may be subject to import duties, tariffs, customs or equivalent excise taxes.  Such duties, tariffs, customs or equivalent excise taxes will not be reflected in the prices indicated and paid at the time of your purchase and it will be your responsibility to pay such duties, tariffs, customs or equivalent excise taxes in the manner provided by your relevant jurisdiction.  We are not liable or responsible in any manner for your failure to obtain items purchased in case you are not able or willing to pay duties, tariffs, customs or equivalent excise taxes as mandated under the applicable laws or regulations.

9.4          For further information on VAT and other taxes in your location, please contact your local tax authority.


10.         Delivery

10.1       We shall endeavor to deliver items to you as soon as is reasonably possible upon receipt of payment, taking into account the nature of the item(s) in question, preparation time and, where relevant, manufacturing time (if items are made or customized to order). Unless a Listing states otherwise, or unless you have agreed otherwise with Us, We shall dispatch items no later than 30 calendar days after the date on which the Sale takes place.

10.2       As stated in sub-Clause 6.1.5, you must provide complete and accurate delivery details to Us. We are responsible for ensuring that we use the delivery address exactly as you provide it to us, but if dispatched items do not reach you due to an incorrect address provided by you, it is your responsibility and not Ours.